Sunwim is committed to protecting the privacy and personal data of every member. This document clearly and transparently explains how we collect, use, store, and protect your information.
Your privacy is more than a policy — it is built into the very foundation of how sunwim was designed.
All data transmitted between your device and sunwim's servers is protected with 256-bit SSL encryption — the same highest-grade security standard used by leading banking institutions.
Sunwim never sells, rents, or shares your personal data with advertisers or external companies for commercial purposes. Your information belongs entirely to you.
We only collect data that is genuinely necessary to manage your account, process payments, and meet legal requirements. No excess data is collected without a clear purpose.
Your data is stored in data centres secured with strict physical and digital access controls. Access to player data is granted only to staff who require it for their assigned roles.
You have full control over marketing communications from sunwim. You can unsubscribe at any time through your account settings, with no hassle.
The sunwim privacy policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) — ensuring your rights as a data subject are fully respected and protected.
This Privacy Policy explains how sunwim ("we", "Platform") handles your personal data ("you", "Member") when you use our website, mobile app, and services. By registering as a sunwim member, you agree to the terms of this Privacy Policy.
This Privacy Policy applies to all users of the sunwim platform, covering the main website at sunwim.onl, Android and iOS mobile apps, and all related services including slots, live casino, bingo, fish shooting, and sports betting.
This document also covers data collected during the registration process, during active use of the platform, and during your interactions with the sunwim customer support team. If you access the sunwim platform through a third party such as an affiliate or business partner, this policy still applies to how sunwim handles your data.
This policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards to ensure your rights are fully protected.
Sunwim collects only the data necessary to provide safe, quality services. Below is a table of the data types we collect, along with their purposes and collection methods:
Sensitive data such as identification documents and KYC documents are stored separately with additional encryption layers and highly restricted access.
Sunwim uses your personal data solely for legitimate and transparent purposes. Below are the key reasons we process your data:
Sunwim does not sell, rent, or trade your personal data to any third party for commercial purposes. However, in certain limited situations, we may share your data with the following parties:
All third parties that receive data from sunwim are bound by strict data protection agreements and are prohibited from using that data for any purpose other than those specified.
Sunwim implements multiple layers of protection to ensure your personal data remains secure at all times:
In the event of a serious data breach affecting your data, sunwim is committed to notifying you within 72 hours of the breach being identified, in line with industry best practices.
Sunwim uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies allow us to remember your preferences, maintain login sessions, and understand how you use the platform for improvement purposes.
Types of cookies we use:
You can manage cookie settings through your internet browser. Please note that disabling certain cookies may affect the functionality or user experience of the sunwim platform.
Under Malaysia's PDPA and the sunwim privacy policy, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. Such requests will be processed within 30 working days.
You have the right to request correction of inaccurate or incomplete personal data through your sunwim account settings or customer support.
You may request deletion of your personal data under certain circumstances — subject to sunwim's legal obligations to retain specific records.
You have the right to object to the processing of your data for direct marketing purposes at any time via your sunwim account settings.
You may request your data in a machine-readable format for transfer to another service provider if needed.
To exercise any of the above rights, contact the sunwim privacy team via our support email. All requests will be handled seriously and processed within the stipulated timeframe.
Sunwim retains your personal data for as long as your account is active or as long as necessary to provide services to you. After account closure, we will retain certain data for the period required by applicable laws or regulations.
Once the designated retention period has ended, your data will be securely deleted or fully anonymised so it can no longer be associated with you.
Sunwim reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. When we make significant changes, we will notify you through:
We encourage you to review this Privacy Policy periodically. Your continued use of the sunwim platform after any changes take effect constitutes your acceptance of the updated policy.
If you have any questions, concerns or complaints regarding this Privacy Policy or how sunwim handles your personal data, please contact us through the following channels. Our privacy team will respond within 3 business days.