Terms and Conditions Sunwim — Complete Platform Usage Guide

These Terms and Conditions ("Agreement") govern your use of the sunwim platform, including the website, mobile app, and all services offered through our platform. This Agreement takes effect from the date you register as a member or the date you first use the sunwim platform, whichever is earlier.

We reserve the right to amend, update, or replace any part of these Terms and Conditions at any time at our discretion. Any changes will take effect immediately upon notification via the website or your registered email. Your continued use of the sunwim platform after such changes take effect constitutes your acceptance of the updated terms.

To use the sunwim platform, you must meet all of the following eligibility requirements:

• Age Limit: You must be at least 18 years of age at the date of registration. sunwim strictly prohibits the use of the platform by individuals below this age limit.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement under the laws applicable to you.
• Non-sunwim Employees: sunwim employees, business partners, their immediate family members, and any party with a direct interest in the platform's operations are not permitted to open a gaming account.
• One Account Per Individual: Each individual is only permitted to hold one active account. Multiple account registrations are strictly prohibited.

During registration, you are required to provide accurate, complete, and up-to-date information. This includes your full name as shown on official documents, date of birth, active phone number, and a valid email address.

Identity Verification (KYC) is a mandatory process implemented by sunwim to ensure account security and compliance with anti-money laundering regulations. Documents that may be requested include:

• Copy of a valid Malaysian Identity Card (MyKad) or passport
• Proof of current address (utility bill, bank statement) not more than 3 months old
• Bank statement or proof of the payment method used
• Selfie photo with identification document if requested

Sunwim is committed to processing KYC verification within 24–48 business hours. Your first withdrawal will not be processed until KYC verification has been successfully completed.

Sunwim accepts deposits via a range of local Malaysian payment methods including FPX, Touch 'n Go eWallet, Boost, GrabPay, and bank transfer. The minimum deposit amount is RM 20 and the maximum depends on the chosen payment method.

Withdrawal conditions that must be met:

• The account must have completed the full KYC process before the first withdrawal
• Withdrawals may only be made to the same account or payment method used for the deposit — except in special circumstances requiring approval from the sunwim finance team
• The minimum withdrawal amount is RM 50 per transaction
• The daily withdrawal limit is RM 50,000 and may vary depending on membership tier
• Withdrawals are typically processed within 1–3 business days

Sunwim offers a variety of bonuses and promotions for both new and existing members. All bonuses are subject to specific conditions that must be met before winnings can be withdrawn.

General terms applicable to all sunwim bonuses:

• Each bonus has a wagering requirement stated in its respective bonus terms — typically between 20x and 40x the bonus amount
• Bonuses have a limited validity period — unused bonuses within the specified period will expire automatically
• Bonuses cannot be used in conjunction with other bonuses unless explicitly stated in the relevant promotion
• Sunwim reserves the right to withdraw or modify bonus terms at any time without prior notice
• Bonus abuse or any attempt to exploit the bonus system may result in account suspension

All games on the sunwim platform use a Random Number Generator (RNG) system that has been certified by internationally accredited independent audit bodies. This ensures every game outcome is truly random and cannot be manipulated by any party — including sunwim itself.

Prohibited actions on sunwim:

• Use of automation software, bots, or scripts to play or make in-game decisions
• Exploiting bugs or vulnerabilities in the system to gain an unfair advantage
• Collusion between multiple accounts to manipulate game outcomes or bonuses
• Any activity that sunwim reasonably believes to be an attempt at fraud or money laundering

Sunwim reserves the right to void bets, withhold winnings, and terminate accounts where there is evidence or reasonable suspicion that any of the above rules have been breached.

As a sunwim member, you are fully responsible for the following:

• Account security: Keeping your password and login credentials confidential. sunwim is not responsible for any losses resulting from your account being accessed by another party due to your own negligence
• Accurate information: Ensuring all information provided to sunwim is accurate and updated when changes occur
• Legal compliance: Ensuring that your use of the sunwim platform is lawful under the laws applicable to you
• Responsible gaming: Setting personal limits and playing within your financial means — sunwim provides responsible gaming tools to help you

Sunwim reserves the right to suspend or terminate any member's account, with or without prior notice, under the following circumstances:

• Violation of any terms and conditions stated in this document
• Suspected fraud, money laundering, or system abuse activity
• Multiple account ownership
• Failure to meet KYC verification requirements within the specified period
• Voluntary account closure requested by the member
• Upon instruction from legal authorities or regulatory bodies

If an account is terminated due to a violation, sunwim reserves the right to withhold any balance linked to the activity in question while an investigation is conducted.

The sunwim platform is provided "as is" without any express or implied warranties. sunwim does not guarantee that the platform will be continuously available, error-free, or free from technical disruptions.

Sunwim is not liable for:

• Any financial losses incurred while playing on the platform
• Service disruptions due to system maintenance or technical issues beyond our control
• Delays in payment processing by third parties such as banks or e-wallet providers
• Any indirect, incidental, or consequential losses arising from use of the platform

If you have any questions regarding these Terms and Conditions, or wish to seek further clarification on any part of this document, please contact the sunwim support team through the available channels.

The sunwim support team operates 24 hours a day, 7 days a week and is ready to assist in Bahasa Melayu and English. You may also refer to the Frequently Asked Questions (FAQ) for answers to common questions.